Payment

How much does an ergometer cost?

It depends on the model. Please, see the full price list and shipping costs in the pricing menu. If you visit our webshop, you can choose your preferred model with optional accessories and even check the price in your local currency. 

How can I pay?

Credit Card or bank transfer. Credit Card payment is only possible through our webshop. We suggest you place your order through our webshop, instead of email. We can only ship once we received the payment.

What is the final price? VAT?

We are in the EU. For private EU citizens, we can only sell with VAT, with the rate applied to your own country. You don't need to pay VAT if you are not living in the EU or you have a valid EU VAT number (e.g: you are a company). You can check whether you have a valid EU VAT number or not here.

I am from a country located outside of the EU?

No VAT, but there might be taxes or duties required by your country, but we are not aware of them.

What is the price in my local currency?

Please, visit our webshop and select your currency on the product page.

 

Shipment, availability

Do you ship to...?

We ship pretty much anywhere in the world.  Please, check the list of countries on the pricing menu.

Do you have stock?

Yes, we have stock. We can ship within 48 hours of receiving the payment (work days only).

Shipping time?

The current shipping time can be found on our webshop.

What is the shipping cost to my country?

The shipping costs are based on regions, to see the shipping price list visit the pricing menu.

How do you ship the ergometers?

The shipment will vary according to quantity and location. In general, we ship with UPS.

 

Various

Do you have used machines?

No.

Is installment payment possible? Can I pay monthly fees?

Unfortunately, we don't. You can't.

Do you rent machines?

No.

Do you sponsor?

To talk about sponsorship, we usually require you to be a World Champion or an Olympic Champion. 

Do you have a dealer in...?

In most of the countries, we don't have a dealer, we ship directly.

Can I alternate sides on SUP/Va'a like on the water?

No, we couldn't find a durable, good-looking, and cost-effective solution for this yet. But we provide two shafts one for each side. 

Which top athletes use your machines?

Please, check the  ABOUT US / OUR CHAMPIONS menu.

Is the machine adaptable for para-athletes?

Yes, the bench itself and the rail system makes it easy to install any specific para-accessories. Many top para-athletes are using our machines (ABOUT US / OUR CHAMPIONS menu).

What are the measurements of the machine?

Which model? For which paddle category? Find the specific model you would like on our webshop and check the technical details tab on the product page, you will find all technical information there.

 

Use, maintenance & warranty

What is the assembling time?

2-4 hours depending on your abilities.

Is there a heart rate monitor?

No.

Can I connect to ZWIFT?

No.

Can I connect to Apple Watch?

No.

Why is the pulley high? 

Worth watching this video.

How do you adjust the stroke resistance on the machine?

Open or close the airflow. Open it to make it harder.

User manual/assembly manual?

We provide video manuals. You can access the user manual and assembly manual via our website with an access key, after purchasing our machine. You find the access details on the invoice as well as on a piece of paper in the package.

Is it loud?

No, the ergometer is relatively quiet, no louder than a working washing machine, and quieter than a hairdryer.

How long warranty is there?

We give 6 months of warranty for ropes and bungee cords, 1 year for pulleys, bearings, and some other movable parts. And 3 years for non-movable parts, like structure, components, etc.

What is the maintenance I should do on my ergometer, and how often?

Not much you should do, just as on your bicycle or your car, make sure to keep it clean, avoid dust, and check sometimes the condition of the movable parts (pulleys, bearings, strings, and the rails).

Is it durable?

Yes. We have machines many years old, still in use. General maintenance and keeping clean help a lot!

Who will maintain or repair my machine if there is a problem?

- The simplest is if you do that with the help of our video manuals, we provide the parts

- If there is a dealer you can contact him

- Or you can send it back to us and we do it 

Do you sell parts for the machine as well?

Of course.