If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason. A new product may be exchanged for another product or returned for a refund of the purchase price.
To exercise your right of withdrawal, please notify us before sending anything back, by email to sales@kayakfirst.com or through the Contact Us menu. You may use the model withdrawal form below, but this is not obligatory; any clear statement of your decision to withdraw is sufficient. Please include your order number and proof of purchase.
You may handle the product only to the extent necessary to establish its nature, characteristics and functioning, as you would in a shop. Please return the product complete, with all parts and accessories, and where possible in its original packaging.
KayakFirst reserves the right to make a partial refund, reduced by the value of any missing parts and by any diminished value resulting from handling beyond what is necessary or from damage to the product. In such cases, we will inform you of the amount deducted and the reason before issuing the refund.
In case of withdrawal, the direct cost of returning the product is borne by the customer. The cost of return shipping is comparable to the regular shipping cost to your country as listed in our Shipping & Payment information.
The customer bears the risk of loss or damage during return transport. We therefore recommend using a tracked and insured shipping service and packing the product securely.
We will refund the purchase price, including the original standard delivery cost, within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the returned product or until you have provided proof of having sent it back, whichever is earlier.
Upon receipt, we will inspect the product; any deduction for missing parts or diminished value will be applied as described in Section 3. The refund is made using the same payment method you used for the original purchase, unless agreed otherwise.
If you receive a damaged or defective product, please notify us immediately using the details in the Contact Us menu, before shipping anything back. Warranty claims are not considered withdrawals and are handled as described in our Terms & Conditions (Section 9 – Warranty and Statutory Consumer Rights).
For valid warranty claims made by EU consumers, KayakFirst covers the transport costs for returning defective parts and sending replacement components. For customers outside the EU, warranty claims are handled according to our Terms & Conditions and applicable mandatory local consumer law.
(Complete and return this form only if you wish to withdraw from the contract.)
How to use this form: Copy the text below into an email, fill in your details and send it to sales@kayakfirst.com.
To: KayakFirst, sales@kayakfirst.com
If you have any questions about returns or refunds, please contact us at sales@kayakfirst.com or through the Contact Us menu.
