For other languages see:

Español - https://kayakfirst.com/es/politica-de-devolucion

Deustsch - https://kayakfirst.com/de/ruckgaberecht

Italiano - https://kayakfirst.com/it/politica-di-ritorno

Magyar - https://kayakfirst.com/hu/viszaterites-feltetelek

Português - https://kayakfirst.com/pt/politica-de-devolucao

Français - https://kayakfirst.com/fr/politique-de-retour

Pусские - https://kayakfirst.com/ru/vozvrat-dene-nyh-sredstv-za-tovar-ru

 

Returns and Refunds Policy

Thank you for shopping at KayakFirst.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 3 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

The product was purchased in the last 3 days

The product is in its original packaging

The product isn't used or damaged

You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By visiting this page on our website: https://kayakfirst.com/contact

Send the product with its original packing and the receipt or proof of purchase, to:

Torok Floris u. 116 Budapest, 1204 Hungary

 

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping to KayakFirst.

The chart below illustrates the approximate returning shipment costs in different regions. However, the actual return shipment price might have some variation due to the following reasons, but not limited to them: Price change on the transporting company's side, address, quantity, packaging, agreement with the transporting company. Also, duties are not included in the costs below.

The regions are divided the same way as shipping addresses, to see, please go to the tab price on our page.

Region Approximate returning shipment cost
Europe 1 115 EUR
Europe 2 215 EUR
North America 315 EUR
Asia 1 345 EUR
Asia 2 415 EUR
Rest of the World 375 EUR

Damaged items

If you received a damaged product, please notify us immediately for assistance.

 

Sale items

Unfortunately, sale items cannot be refunded. Only regular priced items can be refunded.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By visiting this page on our website: https://kayakfirst.com/contact